Customers often voice their opinions and concerns via social media. Being the number one social channel, Facebook is an incredibly effective way to interact with your customers, field their questions and concerns, and ultimately improve your customer service and reputation.
Here are your 3 TO DOs for providing quality customer service on Facebook:
1. Incorporate checking your page several times a day into your daily activities so you can respond to questions as soon as possible.
2. Keep your audience updated about new products or services. Prepare to be transparent – post about successes and failures so you can assure your followers you are on top of things and committed to providing the best product or service.
3. Reward your followers! Create a list of potential offers, deals, or giveaways for loyal customers. Schedule these periodically and promote them on all social media.
To learn more about ways to offer customer service with Facebook, visit this article:
Are you currently using Facebook for customer service? Have you completed this task? COMMENT BELOW!